FAQ

Frequently Asked Questions (FAQ)

Our FAQ section covers common inquiries about our products, services, and policies. Whether you’re wondering about usage, shipping, returns, or policies, you’ll find helpful information here. 

Have more questions?

If you need further assistance, feel free to contact us directly!

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  • Lab-tested for purity and safety
  • COA reports available on request
  • Locally sourced natural ingredients from trusted suppliers
  • Your order will only be shipped when payment reflects in our account 
  • Orders are being shipped with Aramex or Courier Guy to your door. Please supply a valid delivery address and contact information with your order
  • Returns are only possible on unused faulty manufactured hardware. Please contact us to raise a query
  • Courier charges on faulty hardware are covered by us
  • We do not offer cash refunds. Instead, we provide in-store exchanges for unused products, ensuring they meet our hygiene standards.
  • Exchanges must be made within the specified return period of 7days and products must be in original condition.
  • Please note that for returned products serving as a refund exchange, all freight, tax, and any additional costs are the customer’s responsibility. These charges are not covered by us and must be handled by the customer during the exchange process.

1. Turning the Device On/Off

  • Press the power button 5 times quickly to turn the device ON or OFF.

2. Adjusting Voltage

  • Press the button 3 times to cycle through voltage settings (Low, Medium, High).

3. Preheating

  • To preheat the coil, press the button 2 times for automatic preheating.
    OR
  • Hold the button for 2-3 seconds to manually prime the coil.

4. Inhaling

  • Hold the button down while inhaling for ultimate vapor production.

Tips

    • Charge the device fully before first use.
    • Avoid overcharging to extend battery life.
    • Store in a cool, dry place.
    • Battery enters automatic sleep mode if no operation is performed for 10minutes. The blue indicator blinks once and turns off automatically. 
    • Low battery will be indicated by the blue light flashing 10 times
    • Support USB-C cable or 510 threaded convex head charger USB
  • You will find dosage instructions on all online product descriptions and on product labels.
  • Gold members gain a unique discount code of 10% with a lifetime validity period which can be used with every order placed online
  • Gold members are identified loyal, regular customers 
  • You will be notified by email once you have become a Gold Member along with all necessary information i.e. validity period, coupon code, Tc&Cs etc.
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